FAQ: Paris Saint-Germain Handball answers all your questions!

Welcome to the FAQ page of Paris Saint-Germain Handball! 

Do you have any questions about the services on offer at Paris Saint-Germain Handball? Season tickets, ticket purchase, how to get to the Coubertin stadium, away games... Look no further, we have everything covered!

 

1 – HOW TO GET TICKETS FOR A GAME AT PIERRE DE COUBERTIN STADIUM

2 - E-TICKETS / M-TICKETS

  • What is the difference between an e-ticket and an m-ticket?

    E-tickets are printable tickets, presented on paper at the stadium entrances.  


    M-tickets are designed for smartphones and enable you to scan your own ticket at the stadium entrances, using your phone. After you have received your confirmation email on your smartphone, open the attached file and add it to the appropriate app: Passbook (iPhone) or PassWallet (Android). This is the only way to ensure your m-ticket can be read by the scanner. 

    For more information, visit https://billetterie.psg.fr/en/hand/practical-information/e-ticket-m-ticket   

  • How do I download my e-tickets or m-tickets?


    E-tickets are available to download 21 days before the match, in the MY TICKETS section of your account.

    You must assign the tickets to the final ticket-holders before downloading/sending them as e-tickets.

  • Do I have to print my e-tickets?

    No, you can also present them as m-tickets on your smartphone. To do this, select the SEND M-TICKET option in the MY TICKETS section of your account. Please maximise your phone screen’s brightness setting when scanning your m-ticket. 

    (Please note: If your phone screen is cracked, the scanner will not be able to read your m-ticket.)

3 – PREPARING FOR THE MATCH

  • How do I get to Pierre de Coubertin stadium?
    • By car: If you want to travel to Pierre de Coubertin stadium by car, take the Porte de Saint-Cloud exit on the ring road. 
      The Point du Jour car park is just opposite Pierre de Coubertin stadium, between Avenue du Stade de Coubertin and Avenue Félix d’Hérelle.
    • By metro: You can travel to Pierre de Coubertin stadium on line 9 (get off at Porte de Saint-Cloud).
    • By bus: No.22, 62, 72, 175, 189, 289, and PC1 all stop at Porte de Saint Cloud. Bus No.189 stops just outside Pierre de Coubertin stadium.
    • By Vélib: The following Vélib stations are located near Pierre de Coubertin stadium: 
      Station No.16042, 120 Boulevard Murat
      Station No.21021, opposite 128 rue des Enfants du Paradis
      Station No.16044, 24 avenue de la Porte de Saint Cloud 
  • When are the dates and times of the matches confirmed?

    The dates and times of the matches may be changed by the National Handball League up until 10 days before the match. 

    You can see the calendar of fixtures on our website by clicking here.

     

  • What time do the Pierre de Coubertin stadium gates open?

    The gates open 90 minutes before throw-off. We recommend getting to the stadium as early as possible.

    Do not forget your ticket – either printed out or downloaded onto your smartphone – and your proof of ID.


    Please note: Once you leave the stadium, you will not be allowed back in. 

  • Are there any refreshments available inside Pierre de Coubertin stadium?

    There is a refreshment area in the stadium’s entrance hall, near Gate 1.

  • Is there a left luggage office in Pierre de Coubertin stadium?

    There is a left luggage area for helmets, small bags, umbrellas, etc. at the stadium entrance.  

4 – PIERRE DE COUBERTIN STADIUM FOR DISABLED SPECTATORS

5 – MY SEASON TICKET

  • How do I take advantage of my season ticket-holder benefits: priority purchase?

    As a season ticket-holder, you will benefit from a priority purchase window when tickets go on sale for the final phases of the various competitions, providing we qualify.

  • How do I lend my season ticket to someone

    If you wish to lend your season ticket to someone else, log into your ticketing account then head to the MY TICKETS section. Select the match in question then enter the full name and email address of the recipient.

    Good to know: As soon as your request is approved, an electronic ticket will be issued and emailed to the recipient. 

  • How can I donate my season ticket for a match?

    If you would like to give your ticket away to a charity for a game, click on the MY TICKETS section in your account. Select the match in question and click on DONATE.

    Please note: Once you have donated your ticket, you cannot revoke the donation. 

  • Can I put my ticket up for resale?

    At this moment in time, season tickets for Paris Saint-Germain Handball cannot be resold on Ticketplace. 

  • Can I cancel my season ticket during the season?

    Season tickets can only be cancelled in exceptional circumstances during the season and upon presentation of proof (death certificate, moving outside the Île de France region, etc).

  • How do I change my bank details?

    You can change your bank details by going to the MY SEASON TICKET section on the ticketing website.


    Click on MY DIRECT DEBITS and then on CHANGE MY BANK DETAILS.


    You can then enter your new bank details. 

6 - SUPPORT PARIS SAINT-GERMAIN ON THE ROAD

7 – OTHER INFORMATION

8 - Contact

  • How to contact us?

    If you have not found the answer to your question, we invite you to contact us by e-mail or phone:

    For questions related to ticketing:

    For questions related to season ticket:

    • e-mail: abonnement@psg.fr
    • phone: 09 70 55 75 75 (free line dedicated to season ticket holders)

    For questions related to the store service: