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Welcome to the FAQ page of Paris Saint-Germain Handball!
Do you have any questions about the services on offer at Paris Saint-Germain Handball? Season tickets, ticket purchase, how to get to the Coubertin stadium, away games... Look no further, we have everything covered!
In this very special period, you may have many questions about the use of your credit, and rightly so.
It is therefore time for clarification and the Paris Saint-Germain Ticketing Department has taken the lead in providing you with as many details as possible in this FAQ.
Like all subscribers of the current 2020-2021 season, you will receive a compensation in the form of a credit, calculated on a pro-rata basis of the matches you were unable to attend this season due to the COVID-19 crisis. We will send you your credit note at the end of the season.
We remind you that the first credit note you had at the end of the season.
We remind you that the first credit note you had at the end of the 2019-2020 season was used to pay your subscription for the current 2020-2021 season.
If you have renewed your subscription, you will be able to use the amount of your credit to make a donation to the Paris Saint-Germain Foundation or to deduct it from the price of your subscription for the next season.
If you have decided to cancel your subscription, your credit will be valid for all Paris Saint-Germain Handball ticketing offers. We will take the time to explain you all your possibilities at the end of the season.
You have a credit note that was sent to you at the end of the 2019/20 season. You can consult the amount of your credit on your personal space, in the tab "My Credit Slips". You will be able to use this compensation on all Paris Saint-Germain Handball ticketing offers, including subscription offers, as soon as the situation allows it.
You can find more information about your credit on a dedicated FAQ (https://billetterie.psg.fr/en/practical-information/faq). However, please note that you can consult the amount of your credit on your personal space in the "My Credit Slips" section.
In accordance with the provisions of Ordinance No. 2020-538 of 7 May 2020 taken in application of the Health Emergency Law of March 23, 2020, a credit note corresponding to the value of cancelled access tickets was issued to you at the end of the 2019-2020 season.
Your credit note is valid for 18 months from the date on which we sent you the first proposal for using the credit note.
If you are a Paris Saint-Germain Handball subscriber for the 2020-2021 season, you will soon receive more information about the credit that will be issued to you at the end of the season.
You will have the possibility to ask for a refund of the available balance of your credit at the end of the 18 months of validity only.
A "My Credit Slips" section is accessible from your personal space. It has been specially designed to allow you to consult the amount available and/or the period of validity of your credit at any time.
Your credit is only valid on the club's ticketing system. You cannot use it to make a purchase in the club shop, for example.
In the hope that we will soon be able to offer tickets for sale at the Stade Pierre de Coubertin, you will be able to use your credit note to pay for your ticket(s). The credit note will be the pre-selected payment option.
If the amount of your credit note is less than the total price of the order, you can pay the difference by credit card.
If the amount of your credit note is higher than the total price of the order, the remaining balance of your credit note will be automatically updated and can be consulted from the "My Credit Slips" section of your personal space.
If we are lucky enough to have you as a subscriber next season (2021-2022), your credit note will be taken into account in the payment of your subscription. If you have chosen to pay by monthly direct debit, your credit note will be deducted from your subscription fee and a new repayment schedule will be calculated from this total. If you have opted for a cash payment, the deduction will be made at the time of the single payment.
You have various options:
The official ticketing website is https://billetterie.psg.fr/fr/hand
You can purchase up to 6 tickets per match from the official ticketing website https://billetterie.psg.fr/fr/hand
Sometimes there is no adjacent seating left in certain stands. We recommend purchasing your tickets as soon as ticket sales open to increase your chances of getting your hands on adjacent seats in your chosen stand.
E-tickets are printable tickets, presented on paper at the stadium entrances.
M-tickets are designed for smartphones and enable you to scan your own ticket at the stadium entrances, using your phone. After you have received your confirmation email on your smartphone, open the attached file and add it to the appropriate app: Passbook (iPhone) or PassWallet (Android). This is the only way to ensure your m-ticket can be read by the scanner.
For more information, visit https://billetterie.psg.fr/en/hand/practical-information/e-ticket-m-ticket
E-tickets are available to download 21 days before the match, in the MY TICKETS section of your account.
You must assign the tickets to the final ticket-holders before downloading/sending them as e-tickets.
No, you can also present them as m-tickets on your smartphone. To do this, select the SEND M-TICKET option in the MY TICKETS section of your account. Please maximise your phone screen’s brightness setting when scanning your m-ticket.
(Please note: If your phone screen is cracked, the scanner will not be able to read your m-ticket.)
The dates and times of the matches may be changed by the National Handball League up until 10 days before the match.
You can see the calendar of fixtures on our website by clicking here.
The gates open 90 minutes before throw-off. We recommend getting to the stadium as early as possible.
Do not forget your ticket – either printed out or downloaded onto your smartphone – and your proof of ID.
Please note: Once you leave the stadium, you will not be allowed back in.
There is a refreshment area in the stadium’s entrance hall, near Gate 1.
There is a left luggage area for helmets, small bags, umbrellas, etc. at the stadium entrance.
As a season ticket-holder, you will benefit from a priority purchase window when tickets go on sale for the final phases of the various competitions, providing we qualify.
If you wish to lend your season ticket to someone else, log into your ticketing account then head to the MY TICKETS section. Select the match in question then enter the full name and email address of the recipient.
Good to know: As soon as your request is approved, an electronic ticket will be issued and emailed to the recipient.
If you would like to give your ticket away to a charity for a game, click on the MY TICKETS section in your account. Select the match in question and click on DONATE.
Please note: Once you have donated your ticket, you cannot revoke the donation.
At this moment in time, season tickets for Paris Saint-Germain Handball cannot be resold on Ticketplace.
Season tickets can only be cancelled in exceptional circumstances during the season and upon presentation of proof (death certificate, moving outside the Île de France region, etc).
You can change your bank details by going to the MY SEASON TICKET section on the ticketing website.
Click on MY DIRECT DEBITS and then on CHANGE MY BANK DETAILS.
You can then enter your new bank details.
Tickets for away matches are only available for the final phases of French and European competitions, providing Paris Saint-Germain Handball qualify, and/or for one-off away matches organised by the club.
When you book tickets for an away match, you will receive a confirmation email within eight days, or sometimes even longer.
Click here to check the general terms and conditions of sale.
If you have not found the answer to your question, we invite you to contact us by e-mail or phone:
For questions related to ticketing:
For questions related to season ticket:
For questions related to the store service: